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See here for instructions on how to install the institutional version which is available to staff and students.

Being asked for a Product Key? You have downloaded the trial version.

If the issue is related to downloading citations, note that Safari is not compatible with EndNote.

You can check your Word processor compatibility with EndNote on a Mac.

If you are not sure what version you have, choose 'Check for Updates' under the 'EndNote' menu in the EndNote programme. You can access software upgrades via the link below.

Most Mac EndNote problems are readily solved by ensuring that the latest software upgrade for your version of Word is installed.

Check that you have followed the installation instructions exactly - see the Installation & Compatibility page under the Software tab in this guide.

If you cannot find a solution, please contact a Librarian. Search install or upgrade for issues related to installation. This knowledgebase provides solutions for the most commonly encountered problems.

If these instructions don't solve the issue, the Clarivate EndNote Knowledgebase has comprehensive instructions for most EndNote issues.

To ensure that you have the latest software upgrade, click 'Help' in EndNote X9 toolbar, and choose 'Check for Updates'. Installing the latest software upgrade can solve many randomly occurring problems, such as the toolbar disappearing after being repaired.Ensure that you have followed the installation instructions exactly.You can now access EndNote 20 from your Application menu.Run EndNote20SiteInstaller.dmg and follow the prompts.You can now access EndNote 20 from your Start Menu applications list.Delete the zip folder you created in step 1 from your desktop.It will close when the installation is complete A dialogue box 'Installation in progress' will appear on your screen.In this folder, find the Deploy-Application.exe file, and double click to run the program.Then right click on the zip folder to choose the Extract all option ( do not just click Open) Save the EndNote20.zip folder to your desktop.

Follow the installation instructions below for your device.Click the file under the File Name column.Select the EndNote Installer folder > Choose MacOS or Windows.In the new window, double click the EndNote folder to open.Click on the Downloads 'tile' in MyND Portal and accept the terms and conditions.Be sure to check your system requirements first. Staff and students may download EndNote to personal laptops or home desktops for free.

How to use endnote with windows